How FlowForge tripled reply rates and eliminated manual outreach

The Challenge

FlowForge offers a low-code workflow platform for engineering teams. Michael Rodriguez led a lean two-person sales squad who spent most of their time exporting CSVs, cleaning data, and sending templated emails. Engagement was flat and the team dreaded the repetitive, error-prone process.

Rolling Out Omni SDR

Omni SDR was connected to Salesforce and Gmail in one afternoon. The AI agent enriched every contact, crafted context-aware messages, and scheduled follow-ups precisely when prospects were most likely to answer. Reps received live notifications only when a human response arrived, freeing them to focus on discovery calls.

Business Results

Within the first month FlowForge recorded a 3× increase in reply rate and a 75 % reduction in manual outreach tasks. Michael postponed hiring an additional SDR—saving headcount costs—while keeping the team’s calendar fully booked with qualified technical demos.